If you can't burn a CD or DVD, does the disc already have content on it? If so, make sure the disc is rewritable and that you erase the existing content before you try to burn new content onto it. For more information about codecs, see Codecs: frequently asked questions.
If the error involves a playback problem, you may not have the right codec on your PC to play that file.
You may get an error message while using Windows Media Player but without any specific info about the error. We recommend you move to a Windows 11 PC to continue to receive security updates from Microsoft.
Support for Windows 7 ended on January 14, 2020